Request for Information Policy

Make Hit Music (MHM) aims to be transparent and mindful as we reimagine commerce to build a more fulfilling and lasting world. In that spirit of transparency, this policy explains how we respond to requests for records or information about members of MHM’s community.

This policy does not constitute legal advice or a promise that MHM will respond in a specific way or at all. MHM reserves the right to deviate from these practices at any time. This policy is a part of ourTerms of Use.

MHM Member Records and Information

Before you contact MHM for records or information, first see if the information you are seeking is publicly available or request the records directly from the relevant MHM member.

Some information about MHM buyers, sellers and Shops, such as a Shop’s name, the public name of its owner, and the Shop’s policies, is public and can be viewed by anyone at any time. In addition, MHM members may have access to certain records by logging in to their accounts. For example, MHM sellers can access and download sales records in .csv format, and all members can view their Conversation history by navigating to the relevant pages in their MHM accounts.

For more information about the records MHM collects, please see our Privacy Policy.

MHM Requires Valid Legal Process

Except in emergency situations or when consistent with our Terms of Use and Privacy Policy, MHM requires valid and sufficient legal process (such as a subpoena or court order, for example) to compel us to disclose records or information about an MHM member.

Legal process must contain enough identifying information so that MHM can identify the member’s account. A common name, for example, does not uniquely identify a member’s account. Your legal process should include information such as an email address, transaction ID, username, shop name, or payment information.

Serving MHM with Legal Process

All requests for member information must be made with valid and sufficient legal process and should be provided to MHM by (1) emailing a copy to legal (at) makehitmusic.com, and (2) mailing or hand delivering a copy to our registered agent, CT Corp., Attn: Web Media One, Inc. c/o, Legal Dept Makehitmusic.com, 110 Elm Ave, Burlington, NJ 08016. Receipt of legal process by these means is for MHM’s convenience only and does not waive any objections, including lack of jurisdiction, subpoena power, or improper service.

MHM is headquartered in the United States. We review legal process and requests for information issued from other countries on a country-specific basis. As a U.S.-based company, MHM may require that foreign legal process be domesticated under a Mutual Legal Assistance Treaty (“MLAT”), letters rogatory, or section 1782 of the U.S. code, as appropriate.

Emergency Circumstances

If your request for information involves an emergency involving a danger of death or serious physical injury to a member of the MHM community or any member of the public, please contact your local law enforcement. If you are a law enforcement officer seeking information relating to such an emergency, please email legal (at) makehitmusic.com from your official email address and provide the following:

  1. Your name and title, the government agency you work for, and your full contact information (government email address, phone number, and fax number);
  2. A summary of the facts about the emergency situation, including how the situation poses a danger of death or serious physical injury to an MHM member or any person;
  3. The identity of the person or people who are in danger;
  4. The specific records sought and how they relate to the emergency; and
  5. Why legal process cannot be obtained and the records must be disclosed without delay.

Notice to the Member Whose Records Are Sought

When MHM receives legal process seeking records or information about an MHM member, MHM may provide notice to that member, including a copy of the legal process. MHM may also allow the member enough time to appear and object to the legal process in court, if necessary.

Requests for Witness Testimony

MHM does not provide expert witnesses for trial or deposition. When MHM produces records, we provide a standard records custodian declaration of authenticity. A live testimony by a records custodian is unnecessary because the records are self-authenticating.

Cost Reimbursement

MHM may seek reimbursement for our costs directly incurred in searching for, assembling, collecting, and preparing records or information for production.


Last updated August 17th, 2016